Shipping policy

OVERVIEW

At Carglanz, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, shipping, and delivery across India.

1. ORDER PROCESSING

  • All orders are processed within 1–2 business days after payment confirmation

  • Orders are not processed on Sundays or public holidays

  • You will receive an order confirmation and shipping confirmation with tracking details once your order is dispatched

2. SHIPPING TIME & DELIVERY

  • Estimated delivery time: 3–7 business days depending on your location

  • Metro cities: Typically 3–5 days

  • Non-metro / remote areas: Up to 7 days or more

Please note:

  • Delivery timelines are estimates, not guarantees

  • Delays may occur due to courier issues, weather conditions, or unforeseen circumstances

3. SHIPPING CHARGES

  • Shipping charges (if applicable) will be displayed at checkout

  • We may offer free shipping on selected products or promotional campaigns

4. CASH ON DELIVERY (COD)

  • COD is available on selected orders and locations

  • We reserve the right to restrict or deny COD orders based on order value, location, or customer history

5. ORDER TRACKING

Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery status in real time.

6. FAILED DELIVERY ATTEMPTS

  • Our delivery partners will attempt delivery 2–3 times

  • If delivery fails due to:

    • Incorrect address

    • Customer unavailability

    • Refusal to accept order

The order may be returned to us

 In such cases:

  • Re-shipping charges may apply

  • Refunds (if applicable) will be processed after deducting shipping costs

7. DAMAGED OR TAMPERED PACKAGES

We take utmost care in packaging your order.

If you receive a package that is:

  • Damaged

  • Leaking

  • Tampered

Please:

  • Do not accept the delivery OR

  • Record an unboxing video and contact us within 24 hours

This helps us process replacements or refunds quickly.

8. SHIPPING ADDRESS RESPONSIBILITY

  • Customers must provide accurate and complete shipping details

  • Carglanz is not responsible for delays or losses due to incorrect address information

9. SERVICEABLE AREAS

We currently ship across India. Delivery availability may vary depending on courier partner coverage.

10. CONTACT US

For any shipping-related queries email us at:

📧 support.carglanz@gmail.com

Fast. Reliable. Hassle-Free.

At Carglanz, we ensure your car care essentials reach you with the speed and care they deserve.